lost calls don't buy
custo...why?
Putting customers first! A no-brainer and widely acknowledged pathway to success. However - it's so much easier said than done!
How can businesses effectively prioritize customer experience? What is the value and potential implication, especially in terms of cost, considering the demanding and rapidly evolving nature of customer expectations?
Solely through the development and implementation of an authentic customer strategy sustainable success is catalyzed. Only when all company activities are tailored, then unparalleled brand value, accelerated growth, high employee engagement and operational efficiencies are achieved.
In their shoes, you fly.
custofy your organisations.
My mission is to help you navigate these complexities and provide personalized support in finding the optimal customer strategy.
Step by step I guide you through the process of identifying and implementing the right approach to customer service, relationship management and overall customer experience.
through your customers' eye.
Petra Reiter
My passion for customers began to flourish very early during work alongside my studies, emerging as winner of a company-wide idea competition on „Profit vs. Customer Orientation" at the telecom group Alcatel.
Subsequently I accompanied bwin.com, the first digital platform business, for 16 years, contributing to its evolution from start-up to a globally leading corporation. Experiencing an IPO, exponential growth, mergers & acquisitions, international licensing procedures, optimization programs, customer migrations … what a ride! From leading small teams to heading a global service organisation with 800 employees across multiple international locations in Europe, USA and India. From a simple customer databases to a fully developed customer management platform - with 360 degree view on customers, omni-channel integration and predictive analytics. It was an incredibly rewarding time. Filled with sleepless nights, countless setbacks and celebrations of success. But most importantly, a time of valuable connections, growth and opportunities.
After a round-the-world trip, I guided TUI and kiwi.com on their journeys towards customer-centricity leading their service organizations and their customer centric transformations.
Today I am dedicated to share the experience gained, helping businesses in their sustainable growth.
let's connect!